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S24-201 Enhancing Motivational Interviewing Skills in Client Interactions

Total Credits: 3 including 3 Category I CE

Spring 2024 Evening Workshops
200 Adults, Couples & Families
Denise Relf, MPA
Course Levels:
3 Hours 15 Minutes
Target Audience:
Social Workers, LCPCs, and Psychologists

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


This engaging and interactive three-hour workshop is designed to take your MI skills to the next level. Whether you’re new to MI or have some experience, this workshop will provide you with advanced techniques and practical strategies to effectively motivate and guide clients towards achieving their goals.   


Denise Relf, MPA Related Seminars and Products

Denise Relf, MPA (she/her/hers) is the owner of Never Stop Growing Coaching & Consulting. Denise earned her master’s degree in Public Affairs and Administration in 2009 from Metropolitan College of New York. Since then, Denise has co-created and launched the city’s first Motivational Interviewing Labs for NYC Administration of Children’s Services (NYC ACS). While at NYC ACS, she served as a major contributor and advisor during the launch of two multi-million-dollar initiatives. Some of her work on those initiatives included: creating adult learning programs for staff development, facilitating, creating train–the–trainer processes, and serving as lead on the agency’s shift towards the incorporation of motivational interviewing and coaching into their Division of Child Welfare and Division of Juvenile Justice. After starting her own coaching and consulting practice in 2020, Denise went on to partner with social service organizations, faculty from the University of Maryland, and NYC school-based support organizations providing training support in motivational interviewing and coaching.  

Agenda & Learning Objectives


5:50 pm – 6:00 pm Log on 

6:00 pm – 7:30 pm 

  • Introduction and Refresher 

  • Advanced MI techniques/Practice 

  • Practical application/Practice 

7:30 pm – 7:45 pm Break 

7:45 pm – 9:15 pm  

  • Building Client Centered Plans/Practice 

  • Ethical Considerations 

  • Q&A 

9:15 pm Adjournment  



Upon the completion of this workshop, participants will be able to:


  • Review MI and its importance in client interactions on behavioral change, including, but not limited to: strengthening motivation for change, fostering collaboration, minimizing resistance, and addressing ambivalence that leads to change.  

  • Recognize common challenges and ethical considerations when using MI in client interactions, including, but not limited to: respecting client’s autonomy, assessing client well-being, confidentiality, and cultural sensitivity. 

  • Demonstrate an ability to apply advanced MI techniques, including complex reflections, double-sided reflections, and amplified reflections.  

  • Identify how to create collaborative, client-centered S.M.A.R.T goals and action plans.  

  • Recognize the ongoing value of practice and self-reflection in improving MI skills.   

Bibliography & References


Arbuckle MR, Foster FP, Talley RM, Covell NH, Essock SM. Applying Motivational Interviewing Strategies to Enhance Organizational Readiness and Facilitate Implementation Efforts. Qual Manag Health Care. 2020 Jan/Mar;29(1):1-6. doi: 10.1097/QMH.0000000000000234. PMID: 31855929; PMCID: PMC6927483   

Miller, W. & Rollnick, S. PhD. What’s New in MI-4. Motivational, 2023. pg 1-4 

Implementing Motivational Interviewing | Motivational Interviewing Network of Trainers (MINT). (n.d.). 

Boness, C. L., Nelson, M., & Douaihy, A. (2022). Motivational Interviewing Strategies for Addressing COVID-19 Vaccine Hesitancy. Journal of the American Board of Family Medicine, 35(2), 420–426. 


Kellogg, M. (2017). # 171 Complex reflections. Molly Kellogg. 

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

We welcome anyone interested in the topic!


Late Fees and Refunds

The base price is $70 and includes CE credit. A non-refundable late fee of $20 is added on 02/21/24

Cancellations** must be received 24 hours in advance prior to the workshop to receive a refund or an account credit.

Late fees cannot be refunded or applied to  account credit. 

**ALL cancellations will be subjected to a $35.00 administration fee.**

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs



ADA Accommodations

If you are requesting ADA accommodations, please contact our office via email at least two weeks prior to the workshop date. Requests after that date may not be fulfilled.  

Our email address is