S26-705 Enhancing Motivational Interviewing Skills in Client Interactions
Total Credits: 3 Category I CEs
- Categories:
- 700 Professional Growth & Development
- Instructor:
- Denise Relf, MPA
- Course Levels:
- Intermediate
- Duration:
- 3 Hours 15 Minutes
- Target Audience:
- Social Workers, LCPCs, and Psychologists
Description
This engaging and interactive three-hour workshop is designed to take your MI skills to the next level. Whether you’re new to MI or have some experience, this workshop will provide you with advanced techniques and practical strategies to effectively motivate and guide clients towards achieving their goals.
This workshop is in accordance with and compliance with the NASW Standards with a focus on service, dignity and worth of the person, importance of human relationships, integrity, competence and social workers’ ethical responsibilities to clients, in practice settings, as professionals, to the social work profession, to the broader society.
This workshop is in compliance with the Maryland Board of Social Work Examiners’ COMAR 10.42.03.06.A(5) and with the District of Columbia Board of Social Work 17-70-7008.4.
Instructor
Denise Relf, MPA Related Seminars and Products
Denise Relf, MPA (she/her/hers) is the owner of Never Stop Growing Coaching & Consulting. Denise earned her Master of Public Affairs and Administration in 2009 from Metropolitan College of New York. Since then, Denise has co-created and launched New York City’s first Motivational Interviewing Labs for NYC Administration of Children’s Services (NYC ACS). While at NYC ACS, she served as a major contributor and advisor during the launch of two multi-million-dollar initiatives. Some of her work on those initiatives included: creating adult learning programs for staff development, facilitating, creating train–the–trainer processes, and serving as lead on the agency’s shift towards the incorporation of motivational interviewing and coaching into their Division of Child Welfare and Division of Juvenile Justice. After starting her own coaching and consulting practice in 2020, Denise went on to partner with social service organizations, faculty from the University of Maryland, and NYC school-based support organizations providing training support in motivational interviewing and coaching.
Agenda & Learning Objectives
AGENDA:
12:50 pm - 1:00 pm Log on
1:00 pm – 2:30 pm
Introduction and Refresher
Advanced MI techniques/Practice
Practical application/Practice
2:30 pm – 2:45 pm Break
2:45 pm – 4:15 pm
Building Client Centered Plans/Practice
Ethical Considerations
Q&A
4:15 pm Adjournment
LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
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Review MI and its importance in client interactions on behavioral change, including, but not limited to: strengthening motivation for change, fostering collaboration, minimizing resistance, and addressing ambivalence that leads to change.
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Recognize common challenges and ethical considerations when using MI in client interactions, including, but not limited to: respecting client’s autonomy, assessing client well-being, confidentiality, and cultural sensitivity.
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Demonstrate an ability to apply advanced MI techniques, including complex reflections, double-sided reflections, and amplified reflections.
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Identify how to create collaborative, client-centered S.M.A.R.T goals and action plans.
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Recognize the ongoing value of practice and self-reflection in improving MI skills.
Bibliography & References
BIBLIOGRAPHY & REFERENCES
Arbuckle MR, Foster FP, Talley RM, Covell NH, Essock SM. Applying Motivational Interviewing Strategies to Enhance Organizational Readiness and Facilitate Implementation Efforts. Qual Manag Health Care. 2020 Jan/Mar;29(1):1-6. doi: 10.1097/QMH.0000000000000234. PMID: 31855929; PMCID: PMC6927483
Miller, W. & Rollnick, S. PhD. What’s New in MI-4. Motivational Interviewing.org, 2023. pg 1-4
Implementing Motivational Interviewing | Motivational Interviewing Network of Trainers (MINT). (n.d.). https://motivationalinterviewing.org/implementing-motivational-interviewing
Boness, C. L., Nelson, M., & Douaihy, A. (2022). Motivational Interviewing Strategies for Addressing COVID-19 Vaccine Hesitancy. Journal of the American Board of Family Medicine, 35(2), 420–426. https://doi.org/10.3122/jabfm.2022.02.210327
Kellogg, M. (2017). # 171 Complex reflections. Molly Kellogg. https://mollykellogg.com/171-complex-reflections/
Course Completion & CE Information
Category I Maryland BSWE Requirement
The Office of Continuing Professional Education at the University of Maryland School of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 3 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.
ASWB Information
University of Maryland School of Social Work Office of Continuing Professional Education, #1611, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 2/11/2024-2/11/2027.
To receive ACE credit, full attendance is required; no partial credits will be given for partial attendance.
Certificate Access
To access the evaluation and certificate, click on the orange certificate button in your CPE account. Once you complete the evaluation, access to the certificate will be available.
Live Interactive Webinars (Cat I) and Live Webinars (Cat II) - Allow up to 30 minutes post-training for attendance to be verified, then you will be able to access the evaluation and certificate.
In Person Trainings - Please allow five (5) business days post-training for attendance to be verified, then you will be able to access the evaluation and certificate.
Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters. Contact our office at cpe@ssw.umaryland.edu for more information.
Evaluation
Participants will have access to the evaluation after attendance has been verified. Evaluations will be available for one (1) week after the workshop has ended.
After one (1) week, participants will no longer have access to the evaluation and will have to contact CPE about reactivation.
Target Audience
Social Workers, LCPCs, and Psychologists
We welcome anyone interested in the topic!
Live Interactive Webinar Platforms
LIVE INTERACTIVE WEBINAR PLATFORMS
The Office of Continuing Professional Education hosts Live Interactive Webinars through Zoom. This platform offers a high quality and user-friendly webinar platform for our registrants.
System Requirements:
- Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
- Internet Browser: Google Chrome; Firefox 10.0 or higher.
Our system is not compatible with the Safari web browser.
- Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.
**Please have your device charging at all times to ensure that your device does not lose power during the webinar.
Course Interaction Requirements:
To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.
Our webinar policies can be found on our website by clicking here.
Webinar Policies & FAQs
Click The Link to View The Webinar Policies & FAQs
https://umbsswcpe.ce21.com/Page/live-interactive-webinar-procedures-policies-4129
Code of Conduct
The Office of Continuing Professional Education at the University of Maryland School of Social Work adheres to the NASW Code of Ethics. This policy is to ensure that the training environment for social work professionals remains respectful, productive, and conducive to learning. Disruptive behavior that interferes with the learning process, disrupts the training experience for others, or undermines the integrity of the program will not be tolerated.
Expectations for Participant Engagement:
In alignment with the NASW Code of Ethics and the University of Maryland Baltimore Code of Conduct, participants are expected to demonstrate professionalism, which includes respecting confidentiality, maintaining a collaborative and respectful tone, and contributing positively to the group dynamic. Disclosures made during the training (e.g., case studies or personal reflections) must be handled with care and in accordance with ethical and legal guidelines.
All participants in the training program are expected to:
- Engage actively in the learning process and show respect for the opinions and contributions of others.
- Demonstrate professionalism in both attitude and behavior, maintaining respect for instructors, peers, and the training environment.
- Maintain open communication by expressing concerns or disagreements constructively and respectfully.
- Follow the guidelines and expectations provided by instructors and facilitators.
- Support a collaborative learning environment where all participants feel valued and safe to contribute.
Instructors and CPE staff reserve the right to dismiss participants who do not adhere to ethical/professional principles and standards. If removed, CEs will be adjusted to reflect the time attended, unless otherwise specified.
ADA Accommodations
To request ADA accommodations:
Please email our office at least four (4) weeks before the workshop. Late requests may not be accommodated.
Our email address is cpe@ssw.umaryland.edu.
Late Fees and Refunds
The base price is $70, which includes CE credit.
Late Fee: On 04/16/26, a non-refundable late fee of $20 is added to the base price. Late fees cannot be refunded or applied to account credit.
Cancellations: **ALL cancellations will be subjected to a $35.00 administration fee.** To be eligible for a refund or CPE account credit, cancellations must be made at least 24 hours before the workshop.
For more information, please read the general policies on our website.