Description
Long-term care residents have the right to live in a safe environment that supports each resident’s individuality and ensures they are treated with respect and dignity. Resident-to-resident mistreatment is a serious issue that has a significant negative impact on residents involved; however, incidents are often not reported nor investigated. Inappropriate behavior can be a form of communication. Staff need to identify the root cause of the behavior and understand what the resident is trying to communicate. Providing individualized, resident-centered care and having an adequate number of well-trained staff are critical to ensuring residents receive the care they need and are protected from mistreatment.
Instructor
Charlene Davis is a proactive medical social worker at Fort Sanders Regional Medical Center, and she has over 35 years of healthcare experience. She has an understanding about the intersection between healthcare delivery and CMS. Charlene has served in the following positions: Medical Social Worker, Regional Lead Social Worker, and Director of Social Services with 13 years of long-term care experience. Charlene’s mission is to help meet the complex needs of all people and enhance human well-being. Charlene has taught at Sojourner Douglass College Baltimore, and she is a professional speaker. Charlene has been conducting workshops since 2010 for various organizations. Also, Charlene participated in a live video for Alzheimer's Disease and Related Dementias (ADRD) for The Beacon Institute and Innovation Horizon.
Agenda & Learning Objectives
AGENDA:
8:50 - 9:00 am Log On/Registration
9:00 am - 9:15 am Welcome and Overview
9:15 am – 10:00am
10:00 am -10:45 am
10:45 am - 11:00 Break
11:00 am – 11:45 am
11:45am -12:00pm
12:00pm -12:15pm Q & A
12:15 pm Adjournment
LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
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Define resident-to-resident mistreatment.
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Understand individualized and resident-centered care.
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Evaluate strategies to prevent incidents of resident-to-resident mistreatment.
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Identify risk factors (triggers).
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Demonstrate intervention to reduce the risk of resident-to-resident mistreatment.
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Review how to investigate and report to the state.
Bibliography & References
BIBLIOGRAPHY & REFERENCES
Brandie Elizaitis, MS, LNHA, CDP, QCP. (2021). CMS Compliance Group Inc https://cmscompliancegroup.com/blog/ftag-of-the-week-f732-posted-nurse-staffing-information/.
Eric Carlson. (2022). Justice in Aging. Fighting Senior Poverty through Law. Understanding CMS New Nursing Facility Guidance. https://justiceinaging.org/wp-content/uploads/2022/07/Understanding-CMSs-New-NF-Guidance-Issue-Brief.pdf
K. Gabriel Heiser. (2022). How to take a vacation from a long-term care facility. Aging Care. https://www.agingcare.com/articles/medicare-and-medicaid-leave-of-absence-bed-hold-policy-221897.htm
Nursing Home Help. (2024). Sinclair School of Nursing. https://nursinghomehelp.org/consumers/
Paul & Pamela PA. (2024). Nursing House Abuse Guide. https://nursinghomeabuseguide.com/
Teresi, J.A., Silver, S., Ramirez, M. et al. Resident-to-resident elder mistreatment (R-REM) intervention for direct care staff in assisted living residences: study protocol for a cluster randomized controlled trial. Trials 21, 710 (2020). https://doi.org/10.1186/s13063-020-04580-z
The Nation Long Term Care Ombudsman Resource Center. (2022). https://ltcombudsman.org
Target Audience
Social Workers, LCPCs, and Psychologists
We welcome anyone interested in the topic!
Late Fees and Refunds
The base price is $70, which includes CE credit.
Late Fee: On May 22, 2025, a non-refundable late fee of $20 is added to the base price. Late fees cannot be refunded or applied to account credit.
Cancellations: **ALL cancellations will be subjected to a $35.00 administration fee.** To be eligible for a refund or CPE account credit, cancellations must be made at least 24 hours before the workshop.
For more information, please read the general policies on our website.
ADA Accommodations
If you are requesting ADA accommodations, please contact our office via email at least two weeks prior to the workshop date. Requests after that date may not be fulfilled.
Our email address is cpe@ssw.umaryland.edu.
Evaluation
Participants will have access to the evaluation after attendance has been verified. Evaluations will be available for one (1) week after the workshop has ended.
After one (1) week, participants will no longer have access to the evaluation and will have to contact CPE about reactivation.
