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S24-501 Establishing Ethical Practice Standards for Teletherapy

Total Credits: 6 including 6 Ethic CEs

Spring 2024 Ethics Workshops
500 Ethics
Gisele Ferretto, LCSW-C
Course Levels:
7 Hours 30 Minutes
Target Audience:
Social Workers, LCPCs, and Psychologists



To fully understand and navigate ethical and effective teletherapy, it is necessary for social workers to be aware of the various laws and regulations that impact their practice. The workshop will include opportunities to explore the legal and practice standards relevant to teletherapy/telebehavioral health (TBH), including the new teletherapy regulations that were published in December 2022 and went into effect in 2023. Risk Management Strategies will also be explored.   


Gisele Ferretto, LCSW-C Related Seminars and Products

University of Maryland School of Social Work

Gisele Ferretto, MSW, LCSW-C has over 35 years of social work experience in both clinical and macro practice areas. Her areas of expertise include: policy, professional ethics, supervision and leadership, confidentiality, social work and field practicum education, child welfare practice, and curriculum development. Ms. Ferretto provides consultation and training for private and public agencies in her areas of expertise. She has served on a variety of committees and boards at the local, state, and national level developing policy and program initiatives.    


Currently, Ms. Ferretto is on the Faculty at the University of Maryland School of Social Work (SSW). During her tenure at the SSW, she has held positions in the Office of Field Education, Title IV-E Education for Public Child Welfare Program, Child Welfare Academy, Family Connections Baltimore, and Social Work Community Outreach Service (SWCOS).  Prior to her time at the SSW, she served as an administrator at the Maryland Department of Human Services in the following programs: Child Protective Services, Office of Equal Opportunity, and the Office of Staff Development and Training. Ms. Ferretto began her social work career as a Child Protective Services Worker at Baltimore City Department of Social Services.    

Agenda & Learning Objectives


8:50 am to 9:00 am Log On 


9:00 am                         

Definition of Terms 

Overview of the Ethical Principals Related to Telehealth Practice  

Sources of Telehealth Policy 

Exploration of The National Standards for Ethical Social Work Practice when using Technology  

Identification of The Statute, Regulations and Policy concerning Telehealth & Professional Licensing  


10:30 am to 10:45 am   BREAK 


10:45 am                       

Lessons Learned: Benefits and Barriers 

Expectations and Standards of Practice for Teletherapy 


12:00 pm to 1:00 pm LUNCH  


1:00 PM                         

General Principles of Confidentiality 

Elements of an Informed Consent for Teletherapy  

 Safety Planning and Risk Management Strategies 


2:30 pm to 3:00 pm       BREAK 


3:00 pm                         

Developing a Social Media Policy  

Activity: Planning your “Telepresence” 

Special Considerations 

Online Groups 

Working with Children   


4:30 pm  Adjournment and Evaluations



Upon the completion of this workshop, participants will be able to:

  • Identify the governing bodies, statutes and regulations, and national standards that inform effective and ethical telehealth practice.    

  • Explore the use of the Maryland Statute and Regulations, which govern social work practice, with special attention to the legal requirements for professional conduct, professional ethical codes, and the function served by an ethical code.   

  • Identify risk management strategies and describe steps necessary to anticipate and address challenges unique to telehealth practice.   

  •  Develop an informed consent specific to teletherapy services, including identification of the risk and benefits and a social media policy.   

Bibliography & References


NASW, ASWB, CSWE and CSWA Standards for Technology in Social Work Practice (2017)  


NASW Telemental Health: Legal Considerations for Social Workers. By Anne B. Camper, General Counsel and Elizabeth M. Felton, JD, LICSW, Associate Counsel.  


Maryland Statutes reviewed: from Maryland Statutes reviewed: from Maryland General Assembly/ Related Links/LexisNexis  

  • Health General §4-307 (personal notes) 

  • Health General, §4-303 (Informed consent) 

  • Health General, §4-301, et seq. (Medical/ Mental Health records confidentiality) 

  • Courts and Judicial Proceedings, §5-609 (Duty to Warn) 

  • Family Law §5-704 (reporting child maltreatment) 

  • Family Law §14-704 (reporting vulnerable adults) 

  • Health General §20-102 (rights of minors) 

  • Courts and Judicial Proceedings § 9-121 (Privileged communication)  


Maryland Regulations reviewed from  

  • COMAR 10.42.10 (Teletheraphy) 

  • COMAR (Scope of Practice) 


Hilty, D.M., Maheu, M.M., Drude, K.P. et al. Telebehavioral Health, Telemental Health, e-Therapy and e-Health Competencies: the Need for an Interprofessional Framework. J. technol. behav. sci. 2, 171–189 (2017).  


Merrill, C.A., Maheu, M.M., Drude, K.P. et al. CTiBS and Clinical Social Work: Telebehavioral Health Competencies for LCSWs in the Age of COVID-19. Clin Soc Work J 50, 115–123 (2022).  


Reamer, Frederic G. (2021) Ethics and Risk Management in Online and Distance Social Work. San Diego, Cognella Academic Publishing. 


Reamer, Frederic G. (2015) Risk Management in Social Work: Preventing Professional Malpractice, Liability, and Disciplinary Action.  New York: Columbia University Press. 


Resources:  -Midatlantic Telehealth Resource Center  - Center for Connected Health Policy  American Telemedicine Association  


Training Resources: 

https:/ - certification for TMH telemental-health/ 

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {6} Category I Continuing Education Units for{ethics}. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

We welcome anyone interested in the topic!


Late Fees and Refunds

The base price is $130 and includes CE credit. A non-refundable late fee of $20 is added on 03/08/24

Cancellations** must be received 24 hours in advance prior to the workshop to receive a refund or an account credit.

Late fees cannot be refunded or applied to account credit. 

**ALL cancellations will be subjected to a $35.00 administration fee.**

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.

System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs



ADA Accommodations

If you are requesting ADA accommodations, please contact our office via email at least two weeks prior to the workshop date. Requests after that date may not be fulfilled.  

Our email address is