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Webinar

S23-604 Effective Communication in Diverse Organizations


Total Credits: 6 including 6 Category I CE

Category:
600 Leadership and Management |  800 Online
Instructor:
S.Colby Peters, PhD, MSW
Course Levels:
Intermediate
Duration:
7 Hours 30 Minutes

Dates


Description

With the increased diversity of age, race, culture, and experience in organizations comes increased communication challenges. When you add the proliferation of modes of communication—email, text, phone, Zoom, Teams, Slack, and more—you get an exponential increase in communication challenges. In this workshop, we will talk about why communication can be especially difficult in organizations today, and how to reduce conflict by clarifying communication processes. Participants will be introduced to Dr. Peters’ Communication Policy Worksheet, a powerful tool that helps organizations “get on the same page” with communication processes and goals while reducing unnecessary conflict.

Instructor

S.Colby Peters, PhD, MSW Related seminars and products


Colby has over 10 years of nonprofit experience in operations, development, technology and design, program development, and, most recently, organizational assessment using advanced research and analytic techniques with both quantitative and qualitative data. In addition, she has experience in policy research, development, and analysis, to include research and analysis of Maryland’s disability policies for Heather Mizeur’s gubernatorial campaign in 2014. Colby has shared her talents with many nonprofits in both professional and volunteer capacities, including the Y of Central Maryland, the Light House Shelter in Annapolis, and the Boys and Girls Clubs of Annapolis and Anne Arundel County.

 

Colby received her Master’s and PhD in social work for the University of Maryland. For her dissertation, Colby developed the first multi-level leadership model and assessment tool rooted in social work values and created for human service organizations.

 

Colby’s passion for organizational and leadership skill development stems from her belief – supported by research and experience – that with the right communication skills, the application of human service-centered principles of leadership, and some creativity and open-mindedness, non-profit organizations can realize their goals while making the most of available time and resources.


Agenda & Learning Objectives

AGENDA:

8:45 - 9:00 

Registration/Log on 

09:00 - 10:30 

Lecture 

10:30 - 10:45 

Break 

10:45 - 12:00 

Lecture Continued 

12:00 - 1:00 

Lunch 

1:00 - 2:30 

Lecture Continued 

2:30 - 2:45 

Break 

2:45 - 4:30 

Lecture Continued 

4:30 

Questions & Adjournment 

 

LEARNING OBJECTIVES:

Upon the completion of this workshop, participants will be able to:

 

  • Explain how diversity of experience, values, and communication methods contribute to communication challenges 

  • Assess their own experience and values around communication and how they may differ from others’ experience and values 

  • Use the Communication Policy Worksheet to guide a group toward a common understanding of communication processes and goals 

Bibliography & References

BIBLIOGRAPHY & REFERENCES

 

Cletus, H. E., Mahmood, N. A., Umar, A., & Ibrahim, A. D. (2018). Prospects and challenges of workplace diversity in modern day organizations: A critical review. HOLISTICA–Journal of Business and Public Administration, 9(2), 35-52. 

Fine, C., Sojo, V., & Lawford‐Smith, H. (2020). Why does workplace gender diversity matter? Justice, organizational benefits, and policy. Social Issues and Policy Review, 14(1), 36-72. 

Iglesias, A., Whaley, P., & Alabi, J. (2020). Everyday Inclusion Begins with Me: Diversity and Intergroup Communication in the Workplace. ACRL Together Wherever. 

K Verghese, A. (2018). Communication Approaches & Practices for Including LBGTIQ Employees at the Workplace: A Study Among Diversity Champions in India. Communication Approaches & Practices for Including LBGTIQ Employees at the Workplace: A Study Among Diversity Champions in India (November 3, 2018). 

Roberson, Q. M. (2019). Diversity in the workplace: A review, synthesis, and future research agenda. Annual Review of Organizational Psychology and Organizational Behavior, 6, 69-88. 

Stich, J. F., Tarafdar, M., & Cooper, C. L. (2018). Electronic communication in the workplace: boon or bane?. Journal of Organizational Effectiveness: People and Performance. 

Ter Hoeven, C. L., & Van Zoonen, W. (2020). Helping others and feeling engaged in the context of workplace flexibility: The importance of communication control. International journal of business communication, 2329488419898799. 

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {6} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

All those interested in Topic Welcomed

Late Fees and Refunds

Fee & Registration:

Cost is $130  and includes CE credit. Registering after 5/24/23 will incur an additional $20 late fee.

*Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.

*All cancellations will be subjected to a $35.00 administration fee.

Live Interactive Webinar Platforms

LIVE INTERACTIVE WEBINAR PLATFORMS

The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.

 

System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.

 

Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs

https://umbsswcpe.ce21.com/Page/live-interactive-webinar-procedures-policies-4129

 

 

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