This workshop provides an opportunity for professionals to acquire pragmatic and useful joining and de-escalation techniques for use with angry clients. Providers will learn how to use these techniques to transform angry clients in both short- and long-term settings. Clinicians will acquire practical and advanced skills to identify when clients are getting “too” angry, motivate resistant clients, and de-escalate angry clients.
|PowerPoint Presentation (7.4 MB)||Available after Purchase|
|Agenda for training (15.3 KB)||Available after Purchase|
Jennifer Alfonso, MBA, MSW, LCSW-C, CEAP, is a nationally recognized expert and speaker on anger management and conflict resolution. Ms. Alfonso founded ANGER MANAGEMENT.org in 1997, a program that receives referrals from the Office of the State’s Attorney in Maryland, Parole and Probation Departments, Therapists, EAPs, and Attorneys. Ms. Alfonso is a dynamic and engaging trainer who acts as a national consultant to both public and private organizations. She has presented over 2000 workshops to organizations such as: The Department of Justice, American College of Cardiology, Centers’ for Disease Control, NASA, the Department of Health and Human Services, the EPA, and, the National Institute for Health Statistics.
Upon the completion of this workshop, participants will be able to:
Understand the stages of change and how to deal with resistance
Learn lots of practical ways to deal with angry clients
Understand how to disarm angry clients
Increase your de-escalation skills
BIBLIOGRAPHY & REFERENCES
Category I Maryland BSWE Requirement
The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 3 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.
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Social Workers, LCPCs, and Psychologists
All those interested in Topic Welcomed
Fee & Registration:
Cost is $70 and includes CE credit. Registering after May 25, 2023 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.
*All cancellations will be subjected to a $35.00 administration fee
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