Description
This workshop provides an opportunity for professionals to acquire pragmatic and useful joining and de-escalation techniques for use with angry clients. Providers will learn how to use these techniques to transform angry clients in both short- and long-term settings. Clinicians will acquire practical and advanced skills to identify when clients are getting “too” angry, motivate resistant clients, and de-escalate angry clients.
Instructor
Jennifer Alfonso, MBA, MSW, LCSW-C, CEAP, is a nationally recognized expert and speaker on anger management and conflict resolution. Ms. Alfonso founded ANGER MANAGEMENT.org in 1997, a program that receives referrals from the Office of the State’s Attorney in Maryland, Parole and Probation Departments, Therapists, EAPs, and Attorneys. Ms. Alfonso is a dynamic and engaging trainer who acts as a national consultant to both public and private organizations. She has presented over 2000 workshops to organizations such as: The Department of Justice, American College of Cardiology, Centers’ for Disease Control, NASA, the Department of Health and Human Services, the EPA, and, the National Institute for Health Statistics.
Agenda & Learning Objectives
AGENDA:
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1:00 – 1:15 |
Registration/Log On |
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1:15 – 2:45 |
Lecture |
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2:45 – 3:00 |
Break |
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3:00 – 4:30 |
Lecture (Continued) |
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4:30 |
Questions & Adjournment |
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LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
Bibliography & References
BIBLIOGRAPHY & REFERENCES
Target Audience
Social Workers, LCPCs, and Psychologists
All those interested in Topic Welcomed
Late Fees and Refunds
Fee & Registration:
Cost is $70 and includes CE credit. Registering after May 25, 2023 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.
*All cancellations will be subjected to a $35.00 administration fee
