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Multiday Webinar

S21-600 Ten Characteristics of a High Performance Team

Total Credits: 6

600 Leadership and Management |  800 Online
Steven Lewis, MSW, MBA
6h 30m
Original Program Date :
Mar 11, 2021



This workshop explores the factors involved in creating and maintaining high performance teams. Participants will discuss issues of group dynamics, teamwork, and problems in developing effective teams. Frameworks and tools for improving team performance will be provided. Assessments will be conducted to provide a sense of participants unique strengths and areas for improvement.


Steven Lewis, MSW, MBA Related seminars and products: 3

Steven R. Lewis, Founder & CEO of Steven R. Lewis & Associates is a business management and leadership consulting firm specializing in the areas of governance, strategic planning, leadership training and development, change management, executive coaching and team building.  Our philosophy, we believe that any organization can fully realize their organizational vision with the right business management and leadership tools.  Steven provides business management and leadership consulting to nonprofit organizations.


In his prior role, Steven served as an Executive Director/CEO of a medium size Human community based organization that served low-income preschool children and families.  Steven prepared and managed a budget that was nearly $5 million, lead and managed the day-to-day operations for 120 employees across 8 departments, 15 multiple sites, and completed numerous significant projects.   In the role he provided leadership, program strategy and fiscal capabilities. 

His proudest accomplishment was leading in the development of the first agency wide Strategic Plan in the organizations 46-year history.  Prior to this position, Steven was a Senior Program Director for St. Vincent de Paul Society of Baltimore.  At that time, he led the largest program within the St. Vincent de Paul’s organization.  He has over 20 years of experience in the human services industry that reflects a combination of leadership, management and supervisory roles.


Steven holds a Master of Business Administration from La Salle University with a concentration in management, Master of Science in Social Work, from the University of Maryland at Baltimore and a Bachelor of Science in Social Work from Northwestern Oklahoma State University.  Steven is an alumnus of LEADERSHIP Philadelphia, Harvard Business School’s Strategic.


Perspectives in Nonprofit Management Program and Head Start Johnson & Johnson Management Fellows Program at the University of California Los Angeles, Anderson School of Business.  Steven also is a Standards for Excellence Licensed Consultant. Steven is an Adjunct Professor at Chestnut Hill College where he teaches courses in Principals of Finance and Working with Children and Youth in the Human Services Graduate program and University Maryland School of Social Works Human Services Leadership and Management Certificate Program. 


Steven believes strongly in social justice and civic engagement. He serves as a board member for Delaware Valley Association for Young Children and mentors aspiring professionals.  Steven is married to Jameela Lewis and is the father of three sons Jabari, Khairi and Malik.  Steven and his family reside in Lower Merion Township in Pennsylvania.

Agenda & Learning Objectives






Introductions/ Check-in




10:00 - 11:00

(with a break)

Ten Characteristics of High Performing Teams



11:00 - 12:00


Five Dysfunctions of a Team & Model – Overcoming Dysfunctions

  • Team Assessment

12:00 – 12:30

Hackman’s Model of Team Effectiveness & Overcoming Typical Team Problems


12:30 – 1:30

Lunch on Your Own



1:30 - 2:00


Hackman’s Model of Team Effectiveness & Overcoming Typical Team Problems (Continued)



2:00 – 2:45

(with a break)

Group Exercise – Lost At Sea




2:45 – 3:15

Stages of Group Development & The Value and Risk of Feedback

3:15 – 4:00

Case Study & Presentations



4:00 – 4:30

Wrap-up & Takeaways



Upon the completion of this workshop, participants will be able to:

  • learn the Ten characteristics of a High Performance Team
  • learn the Five Dysfunctions of a Team and how to overcome dysfunctions.
  • understand the importance of coaching, team design and models of team effectiveness.
  • learn the stages of group development and how and why groupthink stops organizational effectiveness. 

Bibliography & References



Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 6 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Late Fees and Refunds

Fee & Registration:

Cost is $125 and includes CE credit. Registering after 02/25/2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

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