Bridging the (Generational) Gap: Supervising a Multigenerational Workforce
Total Credits: 3 including 3 Category I CEs
- Bundle(s):
- Spring 2025 UMSSW Exclusive Workshops
- Categories:
- 600 Leadership and Management | 700 Professional Growth & Development | Special Offers
- Instructor:
- Michelle Tucker, LCSW-C
- Course Levels:
- Intermediate
- Duration:
- 3 Hours 30 Minutes
- Target Audience:
- Social Workers, LCPCs, and Psychologists
Description
Effective leaders must leverage the unique strengths of their team members while cultivating a team culture of respect. In today’s diverse workforce, leaders may find it challenging to reduce interpersonal conflict that come from generational differences. Successful team leaders recognize and utilize each generational cohort’s unique strengths, communication styles, worldviews, and technological expertise to support the mission and goals of the agency. This workshop will offer supervisors strategies to bridge relationships across generations and build a culture of inclusiveness.
This workshop is in accordance and compliance with the NASW standards with a focus on the principles of service, dignity and worth of the person, importance of human relationships, integrity and competence; and the standard of responsibilities to clients, to colleagues, in practice settings, as professionals, and to the social work profession.
Maryland: This workshop is in compliance with the Maryland Board of Social Work Examiners’ COMAR 10.42.03.06.A(5).
District of Columbia: This workshop is in compliance with the District of Columbia Board of Social Work 17-70-7008.4.
Instructor
Michelle Tucker, LCSW-C Related Seminars and Products
Ms Tucker has worked as a public child welfare caseworker, medical social worker, and currently works as a school social worker in Baltimore City Public Schools. She is also a Adjunct Trainer / Instructor with both Morgan State University and the University of MD, Baltimore. Ms. Tucker has conducted trainings throughout the state of Maryland and nationally for over 15 years. Her social work interests are engaging adolescents, effective teaming in the workplace, and self-care techniques.
Agenda & Learning Objectives
AGENDA:
8:50 - 9:00 Registration/Log On
9:00 - 10:30
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Defining a Generation (an overview of each generation
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Discussion of socio-cultural-political factors impacting each generation
10:30 - 10:45 Break
10:45 – 12:30
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Strengths, Challenges, Motivating, and Planning to Lead a Multigenerational Workforce
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Conclusion and Questions
12:30 Questions & Adjournment
LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
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Explore the historical and cultural events that shaped the values, beliefs, and worldview of each generation.
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Identify effective ways to communicate, motivate, and engage each generation to foster a culture of inclusion.
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Create an action plan to lead and retain a multigenerational workforce within your agency.
Bibliography & References
BIBLIOGRAPHY & REFERENCES
Books
Haidt, J. (2024). The Anxious Generation. Penguin.
Lukianoff, G., & Haidt, J. (2019). The Coddling of the American Mind: How Good Intentions and Bad Ideas Are Setting Up a Generation for Failure. Penguin Books. (Original work published 2018)
Putnam, R. (2000). Bowling Alone: The Collapse and Revival of American Community. Simon & Schuster.
Shaw, H. (2020). Sticking Points. Tyndale House Publishers, Inc.
Twenge, J. M. (2023). Generations. Simon and Schuster.
Newspaper Articles
Bhattarai, A., & Gurley, L. K. (2024, January 21). Gen Z is bringing back the part-time job. Washington Post. https://www.washingtonpost.com/business/2024/01/21/teen-jobs-pandemic-wages/
Peterson, B. (2023, June 16). What gen z wants in the workplace: companies adapt to a new generation of employees. Washington Post.
Reynolds Lewis, K. (2024, October 24). Young adults suffer from anxiety, depression twice as often as teens [Review of Young adults suffer from anxiety, depression twice as often as teens]. https://www.washingtonpost.com/wellness/2023/10/24/anxiety-depression-young-adults/
Shoichet, C. E. (2023, September 14). Is Gen Z thriving? Not so much, according to a new study. CNN. https://www.cnn.com/2023/09/14/health/gen-z-mental-health-gallup-wellness-cec/index.html
Journal Articles
Clark, K. R. (2017). Managing Multiple Generations in the Workplace. Radiologic Technology, 88, 379- 398
Mantulak, A., Bullen, P. K. U. C. at W. U. A., Brain, Ms. T., Arundel, M. I. at W. U. M. K., & University, M. K. U. C. at W. (n.d.). Generational Learning in Social Work: Is it Them or Us? : The Field Educator. Field Educator Journal. https://fieldeducator.simmons.edu/article/generational-learning-in-social-work-is-it-them-or-us/
Course Completion & CE Information
Category I Maryland BSWE Requirement
The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 3 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.
Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.
Evaluation
Participants will have access to the evaluation after attendance has been verified. Evaluations will be available for one (1) week after the workshop has ended.
After one (1) week, participants will no longer have access to the evaluation and will have to contact CPE about reactivation.
Late Fees and Refunds
The base price is $70, which includes CE credit.
Late Fee: On February 13, 2025, a non-refundable late fee of $20 is added to the base price. Late fees cannot be refunded or applied to account credit.
Cancellations: **ALL cancellations will be subjected to a $35.00 administration fee.** To be eligible for a refund or CPE account credit, cancellations must be made at least 24 hours before the workshop.
For more information, please read the general policies on our website.
Live Interactive Webinar Platforms
LIVE INTERACTIVE WEBINAR PLATFORMS
The Office of Continuing Professional Education hosts Live Interactive Webinars through Zoom. This platform offers a high quality and user-friendly webinar platform for our registrants.
System Requirements:
- Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
- Internet Browser: Google Chrome; Firefox 10.0 or higher.
Our system is not compatible with the Safari web browser.
- Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.
**Please have your device charging at all times to ensure that your device does not lose power during the webinar.
Course Interaction Requirements:
To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.
Our webinar policies can be found on our website by clicking here.
Webinar Policies & FAQs
Click The Link to View The Webinar Policies & FAQs
https://umbsswcpe.ce21.com/Page/live-interactive-webinar-procedures-policies-4129
Code of Conduct
The Office of Continuing Professional Education at the University of Maryland School of Social Work adheres to the NASW Code of Ethics. This policy is to ensure that the training environment for social work professionals remains respectful, productive, and conducive to learning. Disruptive behavior that interferes with the learning process, disrupts the training experience for others, or undermines the integrity of the program will not be tolerated.
Expectations for Participant Engagement:
In alignment with the NASW Code of Ethics and the University of Maryland Baltimore Code of Conduct, participants are expected to demonstrate professionalism, which includes respecting confidentiality, maintaining a collaborative and respectful tone, and contributing positively to the group dynamic. Disclosures made during the training (e.g., case studies or personal reflections) must be handled with care and in accordance with ethical and legal guidelines.
All participants in the training program are expected to:
- Engage actively in the learning process and show respect for the opinions and contributions of others.
- Demonstrate professionalism in both attitude and behavior, maintaining respect for instructors, peers, and the training environment.
- Maintain open communication by expressing concerns or disagreements constructively and respectfully.
- Follow the guidelines and expectations provided by instructors and facilitators.
- Support a collaborative learning environment where all participants feel valued and safe to contribute.
Instructors and CPE staff reserve the right to dismiss participants who do not adhere to ethical/professional principles and standards. If removed, CEs will be adjusted to reflect the time attended, unless otherwise specified.
ADA Accommodations
If you are requesting ADA accommodations, please contact our office via email at least two weeks prior to the workshop date. Requests after that date may not be fulfilled.
Our email address is cpe@ssw.umaryland.edu.