Description
Avoiding difficult conversations at work can grow to become a major barrier and obstacle to excellent performance. Despite education and training, avoiding difficult conversations with supervisees is a common problem. Supervisors learn from experience that it is uncomfortable and often unproductive to confront someone or provide constructive feedback. The solution can be to avoid additional stress and not say what needs to be said. Instead, conversations happen with anyone except the person except with whom they are needed. This can lead to suboptimal performance. In this interactive and dynamic training, participants will learn strategies to overcome these obstacles and learn proven techniques on how to have courageous conversations and provide constructive feedback to supervisees.
Instructor
Jennifer Alfonso, MBA, MSW, LCSW-C, CEAP, is a nationally recognized expert and speaker on anger management and conflict resolution. Ms. Alfonso founded ANGER MANAGEMENT.org in 1997, a program that receives referrals from the Office of the State’s Attorney in Maryland, Parole and Probation Departments, Therapists, EAPs, and Attorneys. Ms. Alfonso is a dynamic and engaging trainer who acts as a national consultant to both public and private organizations. She has presented over 2000 workshops to organizations such as: The Department of Justice, American College of Cardiology, Centers’ for Disease Control, NASA, the Department of Health and Human Services, the EPA, and, the National Institute for Health Statistics.
Agenda & Learning Objectives
AGENDA:
| 12:45 pm - 1:15 pm |
Registration/Log On |
| 1:15 pm - 2:45 pm |
Lecture:
- What Makes Conversations Difficult
- Ineffective Strategies for Difficult Conversations
- What to do instead
- Low Inference Evidence
- RISCI Model
|
| 2:45 pm - 3:00 pm |
Break |
| 3:00 pm - 4:30 pm |
Lecture (Continued)
- Inviting Discussion
- Amygdala Attack
- Strategies for Amygdala Attack
- Difficult Conversation Summary
- COMAR
- RISCI Reviewed (if time permits)
- Take Aways
- Questions & Answers
|
| 4:30 pm |
Adjournment |
LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
- Learn how to avoid emotional hijacking during difficult conversations
- Understand why supervision can be challenging
- Learn proven practical ways to stay calm even in tense situations
- Review a five-step model on how to respond to challenging situations
- Improve supervision feedback skills
- Understand COMAR regulations that apply to social work supervisors
Bibliography & References
BIBLIOGRAPHY & REFERENCES
- Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Shelia Heen, (Penguin Books, 2000)
- The 7 Habits of Highly Effective People, by Stephen R. Covey (Free Press, 1989, 2004)
- Beyond Reason, Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro, (Viking Penguin 2005)
- Mistakes were Made (but not by me), by Carol Tarvis and Elliot Aronson, (Harcourt Inc., 2007)
- Dialogue and the art of thinking together by William Issacs (Doubleday 1999)
- Fierce Conversations, Achieving Success, at Work & in Life, One Conversation at a Time, by Susan Scott, (Berkley Books, 2002)
- Taking the War out of Our Words: by Sharon Strand Ellison (Wyatt-MacKenzie Publishing, 1998-2009)
- Crucial Conversations: Tools for talking when the stakes are high, by Patterson et al, (McGraw- Hill 2002)
- First Break All the Rules: by Buckingham & Coffman (Simon & Schuster Inc.,1999)
- It’s all Your Fault: 12 Tips for Managing People who Blame Others for Everything, by Bill Eddy (HCI Press, 2009)
- https://www.youtube.com/watch?v=Wr8yT8Cprq, 6/1/2019
- https://www.youtube.com/watch?v=gIve4NBbNg, 6/1/2019
- https://www.youtube.com/watch?v=O_HyZ5aW76c, 6/1/2019
Late Fees and Refunds
Fee & Registration:
Cost is $65 and includes CE credit. Registering after November 18, 2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.
*All cancellations will be subjected to a $35.00 administration fee
Target Audience
Social Workers, LCPCs, and Psychologists
