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F21-504 Dual Relationships: Balancing Ethical Responsibilities

Total Credits: 4 including 4 Ethic CEs

500 Ethics |  800 Online
Veronica Cruz, LCSW-C
3 Hours 15 Minutes



This workshop will explore the importance of understanding and balancing ethical responsibilities. An emphasis will be placed in exploring dual relationships and boundary issues to enhance and improve ethical responsibilities and reduce ethical violations. Participants will discuss common practice areas that raise ethical dilemmas, explore the Code of Ethics, and propose decision-making models that can be utilized to resolve ethical conflicts. The workshop will also explore the understanding of direct service situations, professional relationships and limitations, ethical framework model, and best practice techniques.

*This workshop meets the Maryland Board of Social Work Examiners' ethics requirements. 


Veronica Cruz, LCSW-C Related seminars and products

Cruz and Associates

Ms. Cruz is a bilingual (Spanish/English) clinical and forensic social worker who has worked with children, adolescents and families for over eighteen years. Ms. Cruz was employed for ten years, as a forensic social worker at the Office of the Public Defender in Montgomery County. In addition from 2000-2014 she worked as an emergency room and psychiatric social worker. She has extensive experience in inpatient psych and partial hospitalization psych programs. Ms. Cruz specializes in criminal defense mitigation, dual diagnosis, crisis intervention, addiction, trauma and working with diverse ethnic groups. 

Ms. Cruz is a graduate of the Catholic University of America with a B.A. in psychology and received her Masters of Social Work, specializing in mental health and addiction from the University Of Maryland School Of School Work. In 2014 she completed an advanced two year post graduate Forensic Social Work Certification through the University of Maryland Continuing Education Department. In 2008 she co-created the Forensic Social Work Committee for NASW and in 2010 became the sole chair, a position she maintained until 2016 when she resigned due to other professional obligations but she continues to advocate for legislative changes. Under her leadership the committee successful hosted two national forensic social work conferences and successfully advocated for various legislative bills and reform. She maintains various professional memberships and affiliations. 

Ms. Cruz is an Adjunct Professor:

  • In 2016, Ms. Cruz joined the University of Maryland (Shady Grove) School of Social Work teaching Advanced Trauma.
  • In 2015, Ms. Cruz joined the Catholic University of America School of Social Work teaching Advanced Ethics.

Bibliography & References



Social Work Today (articles on Dual Relationships)

Dual Relationships, Multiple Relationships, Boundaries, Boundary Crossing

National Association of Social Workers: Code

Maryland Board of Social Work Examiners Code

Book: Ethical Decisions for Social Work Practice, Dolgoff et al.

Book: Theories for Direct Social Work Practice, Joseph Walsh

Agenda & Learning Objectives


9:00           Registration

9:00             Introductions  Learning Objectives 

Power-point presentation (Overview of Dual Relationships)

9:30             Power point presentation (Boundaries & Responsibilities)

Multi-Media presentation & Group Discussion      

10:45               Break                      

11:00             Power-point presentation (Ethical Decision-Making Models)            Group Activity: Case Vignettes                       

12:15                    Adjournment



Upon the completion of this workshop, participants will be able to


  • Illustrate their knowledge of various direct service situations and the importance of balancing ethical responsibilities to reduce ethical violations.
  • Demonstrate an understanding of issues related to dual relationships and boundaries.
  •  Appraise and apply an ethical decision-making model to concepts of dual relationships and boundary issues.
  • Summarize the key elements of balancing ethical responsibilities in relationship to the concepts of dual relationships and boundary issues. 

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 3 Category I Continuing Education Units for {ethics}. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024. Social workers participating in this course receive 3 continuing education {ethics} credits.


Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs



Late Fees and Refunds

Fee & Registration:

Cost is $65 and includes CE credit. Registering after 10/22/2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Target Audience

Social Workers, LCPCs, and Psychologists

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